Luis Pedro

Luis Pedro joined the Executive Team at Cromwell Hospital in May 2024 as Chief Operating Officer.

Before his tenure at Cromwell, Luis was the Director of Operations at The London Clinic and prior to that he had a group role as the Director of Patient Experience for Aspen Healthcare. His career is also distinguished and enriched by senior roles in luxury hospitality and customer service, infusing a unique blend of expertise into his current position. This expertise sets him apart and ensures his ability to lead teams from all different backgrounds.

Luis's education spans prestigious institutions in Switzerland and the United States, contributing to his comprehensive approach to healthcare leadership. At Cromwell Hospital, he oversees all operational functions, ensuring a market-leading service experience for all stakeholders.

Renowned for his people-centred approach, Luis is dedicated to exceptional customer service, leveraging technology, and engaging deeply with patients and stakeholders. His leadership drives quality, productivity, efficiency, and lean processes, establishing Cromwell Hospital as a benchmark for operational excellence.