Patients and visitors

What to expect on your visit to Cromwell Hospital.

We believe in personalised care, built around you. That's why, from the moment you arrive, we'll do everything we can to make you feel comfortable and supported.

Our patients and their families always come first and we take both your care and safety very seriously.

So whether you're coming in for an appointment, staying with us for a while, or visiting a loved one, we're here to help.

How to find us

Our hospital is based in a quiet location near Kensington Palace, with fast transport links to Heathrow airport and central London.

How to get to our hospital >

Where to stay

If you are looking for accommodation for family or friends, or as a daycase patient, please see our list of recommended hotels and serviced apartments


For the blind and partially blind

All signage throughout the hospital is available in Braille. Developed alongside the RNIB, it's clear, and easy to read and touch.

For the deaf and partially deaf

We have portable hearing devices and hearing loops installed at all of our reception desks in the hospital.

Coronavirus guidance

The health, wellbeing and safety of our patients, their families, and our people is our priority.

Find out more about our coronavirus policies >

Book an appointment today

Our telephone lines are open 8am to 8pm Monday to Friday and 8am to 2pm Saturdays.


Alternatively, fill out our appointment request form and we'll be in touch shortly.

Please note - regrettably we are unable to answer specific medical questions or offer medical advice via email or telephone.