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International patients at Cromwell Hospital

We provide coordinated, consultant-led care for patients travelling from overseas.

At Cromwell Hospital, we help international patients access expert treatment in London. Whether your care is funded by an embassy, covered by international insurance, or paid for privately, our International Patient Centre (IPC) is here to support you.

International healthcare can involve several steps, including treatment planning, funding approvals, and travel arrangements. The IPC brings everything together, working closely with patients, sponsors, insurers, and clinical teams to keep your care safe, efficient and well organised.

We make sure your experience is smooth and clearly managed, from your first enquiry to your treatment, discharge, and follow‑up care.

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How we support your care

You will be supported by a dedicated case management team, giving you clear communication and consistent care at every stage.

Our services include:

  • reviewing your medical information and connecting you with the right specialist
  • coordinating treatment plans across one or more specialties
  • liaising with consultants and multidisciplinary teams
  • booking appointments, tests, and hospital admissions
  • managing approvals with embassies and international insurers
  • supporting payment arrangements for self‑pay patients
  • supporting patients and families throughout treatment
  • preparing discharge documents and follow‑up care plans

To support international patients, we also offer:

  • virtual consultations, where clinically appropriate
  • second medical opinions
  • interpreting services and language support
  • appointment booking and admission coordination
  • cultural and dietary support
  • medical reports and appointment letters to support Visa applications
  • assistance with payment processes and Letters of Guarantee

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Your care journey

We follow a structured pathway to support international patients.

Initial enquiry and review

We assess your medical information and arrange specialist input where required.

Treatment planning

We coordinate your treatment plan and provide an outline of expected costs.

Care coordination

We organise your consultations, diagnostics and hospital admissions.

During treatment

We coordinate communication between you, your clinical team and your sponsor or insurer.

Discharge and follow-up

We provide medical reports and support ongoing care arrangements.

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Ways to pay

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We work closely with foreign embassies and government ministries worldwide, providing direct access to consultant-led care.

To proceed with treatment, we require an up-to-date medical report that:

  • identifies the patient
  • is less than one month old
  • is provided in English
  • includes the patient’s current condition and recent medical history 

We work with a wide network of international insurers to provide access to care for patients living outside the UK.

If you are insured, please contact your insurer to confirm authorisation before treatment.

We offer a wide range of treatments and diagnostic services for patients funding their own care.

Our team will support you with treatment coordination and payment arrangements to ensure clarity throughout your journey.

Why choose us?

  • Consultant-led care across a wide range of specialties
  • Dedicated international case management through the IPC
  • Experience supporting embassy-sponsored, insured and self-pay patients
  • Coordinated approach to treatment, funding and delivery of care
  • Established relationships with international partners
  • Complimentary interpreting services available

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Contact the International Patient Centre

To make an enquiry or refer a patient, please contact us by phone or email. Phone lines are open Monday to Friday from 9am to 5.30pm.

Please note, we cannot answer specific medical questions or provide medical advice by email or phone.